ScribyNeed help with Scriby?
Scriby listens to your meetings, then transcribes and summarizes them on your iPhone, iPad or Mac. Here are answers to the most common questions.
Frequently asked questions
Do I need an account?
No. Scriby works without an account or sign-up.
Do my recordings leave my device?
No. Audio and your voiceprint stay on the device that recorded them. Audio is kept for 30 days so you can replay it (you can change this in Settings), then deleted automatically.
The summary doesn't appear
On-device summaries require Apple Intelligence (turned on in your device's settings). Without Apple Intelligence, you can use Scriby Pro or your own API key in Settings › Model.
Voices are not separated correctly
Tap a person's name in the transcript: the "Who's speaking?" sheet lets you play clips of that voice before naming it. To have Scriby recognize your voice, record it in Settings.
On Mac, only my voice is recorded during a call
Scriby needs access to your Mac's audio. Open System Settings › Privacy & Security › Screen & System Audio Recording and allow Scriby. Microphone access alone doesn't capture the call audio.
Getting my notes on all my devices
Turn on Settings › iCloud Sync on each device (the setting is per device). Only text is synced, never audio.
Manage or cancel my Scriby Pro subscription
On iPhone or iPad: Settings › your name › Subscriptions › Scriby. On Mac: App Store › your name › Account Settings › Subscriptions. To get your subscription on a new device, tap "Restore Purchases" on the Scriby Pro screen.
Request a refund
Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
Contact us
A question, a bug, an idea? Write to us, we usually reply within 48 hours. Please include your device and Scriby version (bottom of Settings).
antoine@ngotta-pro.com